1. Who We Are

ScaleNest FZ LLE ("we", "us", "our") operates this website and provides our services. We are based in the United Arab Emirates and comply with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

2. What Personal Data We Collect

We collect only the data necessary to serve you:

Identity & Contact: Name, email, phone number, shipping/billing address (including street, building, apartment, city, emirate, postal code)

Transaction: Purchase history, payment details, delivery records

Technical: IP address, browser type, cookies (see section 8)

Communication: Messages you send us via forms, email, or chat

We do not knowingly collect sensitive data (health, biometrics, religion, etc.) unless you explicitly provide it and we have your consent.

3. How We Collect Your Data

Directly from you: When you create an account, place an order, fill a form, or contact us.

Automatically: Via cookies and server logs when you browse our website.

From third parties: Delivery companies, payment processors (only as needed to fulfill your order).

4. Legal Basis for Processing (Why We Use Your Data)

We process your personal data only when we have a valid reason under UAE law:

Purpose: To process and deliver your order.  

Contract:  Necessary to perform our agreement with you.

Contract: To manage your account and provide customer support.

Legal obligation: To comply with tax, trade, or consumer protection laws.

Marketing: To send marketing emails (only if you opt in)

Consent: You can withdraw anytime

Legitimate interest: To improve our website and prevent fraud. We have a business need that does not override your rights.

We do not process your data for any incompatible purpose.

5. Your Rights Under UAE PDPL

You have the right to:

Access ask what data we hold about you.

Correct fix inaccurate or incomplete data.

Delete request erasure (subject to legal retention requirements).

Restrict limit how we use your data.

Port to receive your data in a machine-readable format.

Object to direct marketing or processing based on legitimate interests.

Withdraw consent: Anytime, without affecting prior lawful processing.

Lodge a complaint with the UAE Data Office.

To exercise any right, contact us using the details in Section 12.

6. Data Retention

We keep your personal data only as long as needed for:

- Fulfilling your orders and providing customer service.

- Meeting legal obligations (e.g., tax records – typically 5 years under UAE VAT law).

- Resolving disputes or enforcing our terms.

After that, we securely delete or anonymise it.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your data against loss, theft, misuse, or unauthorised access. This includes secure servers, encrypted connections (SSL), and restricted access to personal data within our team.

If a data breach occurs that poses a serious risk to your privacy, we will notify you and the UAE Data Office as required by law.

8. Cookies

We use cookies to make our website work properly and to understand how visitors use it.

Essential (cart, login, security): Yes, no consent needed

Analytics (e.g., Google Analytics): No, we ask your consent

Marketing / Tracking: No, we ask your consent

You can manage cookies through your browser settings or our cookie banner. Disabling non-essential cookies will not break the website.

9. Sharing Your Data

We share your personal data only when necessary:

Delivery / courier companies: To ship your order to the address you provided (you are responsible for accurate address details – see our Terms of Service)

Payment processors: To process your payment securely

IT / email service providers: To run our website and communications

Government authorities: Only if required by UAE law (e.g., tax audit, court order)

We never sell your personal data to third parties. We never share it for their own marketing without your explicit consent.

10. Transfers Outside the UAE

We may use cloud services (e.g., website hosting, email marketing) whose servers are located outside the UAE. When we do, we ensure an adequate level of protection is maintained, either because:

- The service provider is contractually bound to protect your data, or

- The transfer is necessary to fulfill your order (e.g., payment processing).

11. Marketing Communications

We will only send you marketing emails (newsletters, offers, updates) if you have explicitly opted in. You can unsubscribe at any time by clicking the link in any marketing email or contacting us.

We do not engage in telemarketing. If that changes, we will comply with UAE’s Do Not Call Register (TDRA) regulations.

12. Contact Information

For privacy questions, to exercise your rights, or to report a concern:

Email: info@scalenest.ae

Phone: +971 58 583 1330

Postal Address:

ScaleNest FZ LLE

Fujairah, Twin Towers PO Box 4422, United Arab Emirates

Complaints to the UAE Data Office:

You may also lodge a complaint with the UAE Data Office. Visit their official website for contact details.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or a notice on our website. The "Last Updated" date at the top will change accordingly. Your continued use after changes means you accept the updated policy.

14. Children

Our website is not intended for children under 18. We do not knowingly collect data from children.

PRIVACY POLICY

Last Updated: Jun 08, 2026