All our products listed on this website are printed on demand only and are tailor made, custom-made and bespoke to the end-consumers/individual specifications and no order would exist unless a personalized commission was provided.

Therefore, you can cancel and receive a full refund for orders before they are in production. Once in production we can no longer guarantee a cancellation and you will be charged for the product costs.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by e-mail myinkflare@scalenest.ae

We will reimburse you no later than 30 days from the day on which we receive your cancellation request. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

We do not accept returns of unwanted items. However, in cases where items are damaged or incorrect, you can send us proofs (ex. product images) for further investigation.

If there is an error on our part, we will handle the return and refund at our own expense. However, returns for a refund for any other reason, such as a change of mind or a problem not related to our service will not be accepted.

We always recommend a choosing trackable mail service specially for high value orders. While we will do our best to ensure best fulfillment experience in cases of lost deliveries due to not providing complete address or wrong address we are unable to issue a refund. its your responsibility as a buyer to ensure accurate and full delivery address details.

In case of you have not received your order within 30 business days despite providing correct address, then let us know and we are happy to arrange a replacement on our expense.

Conditions for returns

In order for the goods to be eligible for a return, please make sure that:

• The order placed were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail myinkflare@scalenest.ae

Returns and Refund Policy

Last Updated: Jun 16, 2026